Patient Policies Info: Southcare Clinic in Huntsville, AL
Welcome to Southcare Clinic, PC and thank you for choosing us to serve your health care needs. Our website is designed to answer many of the questions that you may have. We want you to know about our policies and methods of practice. Should you have any questions, please do not hesitate to contact us. It is our honor to provide you and your family the best medical care possible and to maintain a healthy and long-lasting relationship you and your family.
Appointments can be made by calling our practice directly. You can also fill out the Request for an Appointment form on this website. Please bring your current insurance card, referral form if required, a list of any prescription currently taking or refills needed and a list of any questions you may have. If you would like to ask us any questions before your appointment, please fill out a Contact Form to help assist you during your visit.
Billing and Financial Policy
If you have insurance, we will file the claim and bill your provider. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit. We accept Mastercard, Visa, American Express,debit cards and cash. We do not accept checks.
The financial policy set forth is to expect payment for your services at the time your services are rendered. Copayments and balance dues are expected to be paid at the time of service. We will provide insurance claim filing for the insurance plans that we participate in. If there is a balance due after payment is rendered by the insurance company, we will expect your prompt payment of that balance.
It is the patient’s responsibility to provide us with current insurance plan information prior to services rendered in order for accurate billing of services to be filed.
We also encourage the patient to be familiar with the guidelines of their insurance plan requirements regarding authorizations, deductibles, copayments and other vital requirements.
Please call the office 24 hours in advance to cancel appointments, failure to do so could result in a fee of $25.00 (equivalent to the visit co-payment). Failing to do so could inconvenience the medical team and other patients.
Emergencies and On-Call
If you have an emergency situation and you cannot reach us during normal office hours, please go to the nearest Hospital Emergency Department.
Lab and Test Results
For the most part, lab and test results will be discussed at a follow-up appointment. Upon completion of the specific test, further instructions will be given as to how and when the results will be made available.
If you are going to be more than 10 minutes late for your appointment, we request that you call our office. If the schedule allows, the appointment time will simply be shifted to accommodate the delay. However, if the tardiness can’t be handled, we may request you reschedule your appointment. We work diligently to stay on schedule and suggest that you arrive 20 to 30 minutes prior to your appointment time to allow time for any necessary paperwork.
Physician and Specialist Referrals
Please call the office at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: Your name, the physician you are being referred to, his/her phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery) and where it is going to be performed (office or hospital).
Calls for prescriptions received in this office after 12:30 pm will be addressed the following day. Please try to call the office at least 48 hours in advance for all medications.
Please request your medical records from your previous family physician and any specialists you may be consulting. We are happy to assist you with this process if you need help.
About UsThe highly trained and dedicated staff at Southcare Clinic is passionate for improving the lives of patients. We're a great choice for your family's medical care in Huntsville, Alabama.
Office HoursMonday: 8:00am - 4:00pm
Tuesday: 8:00am - 4:00pm
Wednesday: 8:00am - 4:00pm
Thursday: 8:00am - 4:00pm
Friday: 8:00am - 4:00pm